In case of any problem, any fault or any defect in the Lamy writing instrument you have, it may please be returned to the place / address from where the Lamy product is purchased.
If however, valued customer of Lamy product desires to exchange the same for any other reason, below stated Lamy Service Centre may please be contacted. In case the customer desires to exchange the product with a product of higher value, differential amount will be payable by customer.
Please send your returns to:
Ambiar International Trading LLP,
Lamy Service Centre,
528, Star Plaza, Jasani Road,
Rajkot 360 001 (Gujarat)
Please pack the product properly and seal the packet completely before handing over to the courier service provider to avoid in-transit damages. Also use separate packets for items from different orders.
Upon evaluation of the reason for exchange of Lamy writing instrument, our Service Centre will assist you in returning the product through a reliable courier service within seven days of receiving the product. Please note, courier charges shall be borne by the customer.
It may however please be noted that if Lamy product is personalized or customized by the customer, it will not be eligible for return or exchange. Besides, the product received in damaged or broken condition will not be eligible for return or exchange.
All exchange claims will be ineligible if the customer doesn't raise the exchange claim as per the Terms mentioned here.
Lamy reserves the right to accept or reject the exchange claim of customer post inspection of the returned product. Exchange approved claim, replaced product will be shipped to customer.