Service under warranty
As per LAMY’s guideline, all Lamy products purchased from Authorized retailers and authorized e-commerce platforms, with FCE Lifestyles Pvt Ltd Hologram on the warranty card, will be entitled for two-years warranty from date of purchase on all material and production faults. Natural wear is excluded. This warranty covers manufacturing defect or mechanical failure such as a loose clip, a mal-functioning mechanism, loose parts which originally were smelted or firmly stuck and it will be remedied either by replacement or by repair free of cost, within the warranty period of two years against copy of Invoice and warranty card.
However, free replacement or repair will not be applicable for the defect or damage caused to the product by improper use, improper alteration, dismantling, product is damaged accidently or due to mishandling like problems by using refills and / or ink other than LAMY, external damage like stains, scratches or marks left after hitting / banging the pens; using solvents or any other kind of chemicals on LAMY products. In such case, estimates will be provided by LAMY Service Centre for confirmation from the customers in respect of charges applicable for repair or for replacement of spare parts.
LAMY Service Centre in India will not be able to repair the products that are either discontinued by LAMY or its premium products of Vintage models. Also, in some rare cases the signature series of Lamy, will be necessary to send to LAMY H.Q. at Germany. Subject to availability of spares for such products, estimates for repair will be provided for approval of the customers. The costs of repairs, courier charges and re-import charges will be borne by the customers if not under warranty. The lead time in such cases would be 4-8 weeks (unforeseen situations not included).